01Who operates this website
Blackwire Ops LLC operates blackwireops.net. Blackwire Ops LLC is a subsidiary of LaChateau Holdings LLC. Questions about this policy and privacy requests can be sent to our shared legal contact at [email protected].
This policy describes the public website and website-related correspondence. Client engagements and linked applications may involve additional information and may be covered by additional notices or agreements.
02Information you provide
If you contact us by email, we receive the information you choose to send, such as your name, email address, organization, and the details of your inquiry. We may keep the correspondence needed to respond and manage that inquiry.
The public homepage does not provide account registration or file-upload forms. Account, billing, assessment, or support information submitted through linked portals is handled within those services.
03Technical information
Requests to the website can involve technical information such as an IP address, browser and device information, requested pages, referring pages, timestamps, and information used to investigate errors or security events.
Website infrastructure and analytics providers process some of this information as part of delivering their services. The categories and uses differ by provider, as described below.
04Google Analytics
We use Google Analytics to understand how visitors find and use the website and to help improve its content and performance. Google Analytics can use cookies and similar identifiers to distinguish visits and collect usage information, including pages viewed, interactions, and browser or device characteristics.
Analytics information is sent to Google for processing. Learn more about how Google uses information from sites that use its services and Google Analytics data safeguards.
05Cloudflare and website delivery
The website uses Cloudflare to deliver traffic to our hosting infrastructure, including through Cloudflare Tunnel. Cloudflare processes technical connection and request information to provide its delivery and security services.
Depending on the Cloudflare features involved, security or functionality cookies may be used. Read Cloudflare’s privacy policy for information about its processing of website visitor data.
07How information is used and shared
Website-related information is used to respond to inquiries, deliver and maintain the website, understand usage, troubleshoot problems, and help protect systems against misuse.
Google, Cloudflare, and other providers involved in a specific service may process information to perform their roles. LaChateau Holdings LLC is involved in the shared handling of legal and privacy correspondence. Information may also be disclosed where required by law or to respond to a lawful request.
08Retention and security
Website-related records may be retained for operational, security, correspondence, and legal purposes. Retention varies by record type and provider settings. Contact us if you would like information about a particular record or a deletion request.
We use HTTPS for this website and technical and administrative measures intended to protect information. No online system or transmission method can guarantee complete security.
09Privacy requests
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, or to object to certain processing.
Send a request to [email protected]. We may need to verify your identity and understand the information or service involved. Some records may need to be retained to meet legal obligations or other applicable requirements.
10Linked client services
Links to support, billing, Security Assessment Operations, and one-time-secret tools take you to separate applications. Those applications may process different information, including account details, support requests, billing records, or content you submit.
Review the notices and agreements applicable to the service you use. This public website policy does not replace an engagement agreement, a service-specific notice, or a third-party provider’s policy.
11Contact and policy updates
Website operator: Blackwire Ops LLC
Parent company: LaChateau Holdings LLC
Legal and privacy contact: [email protected]
If this policy changes, the published version will identify its updated effective date.